FAQS

At Noctivra, we want you to shop with complete confidence. Below are the most common questions about our premium bedding collections and services.

1. ORDER & PAYMENTS

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are encrypted and secure through our payment gateways.

Can I change or cancel my order? To ensure fast delivery, we process orders quickly. You can change or cancel your order within 12 hours of placement. Please email us at service@noctivra.com immediately for assistance.

2. SHIPPING & DELIVERY

Where do you ship from? Most of our high-quality bedding products are shipped directly from our specialized fulfillment center in Guangzhou, China.

How long will it take to receive my order?

  • Order Processing: 5 business days.

  • Standard Shipping: Usually takes 5-10 business days depending on your location.

  • Please note: Total delivery time = Processing time + Shipping time.

Do you provide tracking information? Yes. Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package.

3. PRODUCTS & SIZING

What is included in a "4-Piece Bedding Set"? Our standard 4-piece sets typically include:

  • 1 Duvet Cover

  • 1 Flat or Fitted Sheet

  • 2 Pillowcases (Please check the specific product description for individual set details.)

What materials do you use? We specialize in high-thread-count long-staple cotton, cooling Tencel, and breathable microfiber blends. Detailed material information is listed on each product page under "Specifications."

How do I care for my Noctivra bedding? To maintain the softness and longevity of your sheets, we recommend:

  • Machine wash cold on a gentle cycle.

  • Use mild, liquid detergent.

  • Tumble dry low or air dry.

  • Avoid bleach and fabric softeners.

4. RETURNS & REFUNDS

What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receipt. Due to hygiene reasons, items must be unwashed, unused, and in their original packaging.

How do I start a return? Please contact us at service@noctivra.com with your order number. We will provide you with the return address and instructions.

When will I receive my refund? Once we receive and inspect your return, we will process your refund within 7 business days. The credit will be applied to your original method of payment.

5. CONTACT & SUPPORT

Where is your company located? Noctivra is operated by Guangzhou Mizi Trading Co., Ltd. Address: Room 403, No. 13, South Luntou Huancun Road, Haizhu District, Guangzhou, China.

How can I contact you?

  • Email: service@noctivra.com

  • Hours: Mon–Fri | 9:00 AM – 6:00 PM (GMT+8)