Shipping Policy

At Noctivra, we are dedicated to bringing the comfort of our premium bedding collections from our specialized fulfillment center in Guangzhou to your home, no matter where you are in the world.

To ensure transparency and manage your expectations, we have outlined our shipping process managed by Guangzhou Mizi Trading Co., Ltd. below.

1. Delivery Timeframe Formula

To estimate when your order will arrive, please use the following calculation:

Total Delivery Time = Processing Time + Shipping (Transit) Time

  • Processing Time: Each order of our 4-piece sets, pillows, or quilts undergoes a rigorous quality inspection. This typically takes 5 business days.

  • Transit Time: This is the time it takes for the carrier to deliver the package to your door (excludes weekends and holidays).

2. Shipping Rates & Estimated Transit Times

We offer reliable shipping across the globe. Please find your region in the table below:

Region Processing Time Standard Shipping (Cost & Time) Express Shipping (Cost & Time)
United States & Canada 5 Business Days $15 (5–10 Business Days) $29 (1–5 Business Days)
Europe* 5 Business Days $12 (10–15 Business Days) Not Available
Asia* 5 Business Days $12 (2–7 Business Days) Not Available
Oceania* 5 Business Days $12 (10–15 Business Days) Not Available
S. America / Africa* 5 Business Days $12 (2–10 Business Days) Not Available

3. Regional Coverage Details

  • Europe: France, Germany, Belgium, Luxembourg, Netherlands, Sweden, Portugal, Italy, United Kingdom, Finland, Iceland, Switzerland, Czech Republic, Greece, Austria, Norway, Denmark, Ireland, Slovakia, Poland, Slovenia, Romania, Hungary, Latvia, Lithuania, Estonia, Croatia, Ukraine, Georgia, Spain, Russia.

  • Asia: South Korea, Japan, Philippines, Vietnam, Thailand, Singapore, Malaysia, India, Pakistan, Kazakhstan, Iran, Israel, Saudi Arabia, Cyprus, Palestine.

  • South America: Colombia, Chile, Peru, Argentina, Venezuela, Ecuador.

  • Oceania: Australia, New Zealand.

  • Africa: Egypt, Libya, Morocco, South Africa, Niger, Ghana, Côte d'Ivoire, Togo, Sudan, Guinea.

4. Tracking Your Sanctuary

Once your order is handed over to our international carriers, you will receive a Shipping Confirmation Email containing your tracking number and a link to follow its journey. Please allow 24–48 hours for the tracking information to update on the carrier's system.

5. Customs, Duties & Taxes

Noctivra operates on a DDU (Delivered Duty Unpaid) basis.

While we strive to provide a seamless delivery experience, your order may occasionally be subject to import duties and taxes once the shipment reaches your country.

  • Responsibility: These additional charges are the responsibility of the customer.

  • Inquiry: As customs policies vary widely from country to country, we recommend contacting your local customs office for specific details before placing your order.

6. Shipping Restrictions

  • We cannot ship to P.O. Boxes or APO/FPO/DPO addresses.

  • Please ensure your shipping address and phone number are accurate at checkout. Guangzhou Mizi Trading Co., Ltd. is not responsible for non-delivery due to incorrect address information provided by the customer.

Contact Information

For any questions regarding your shipment, please reach out to our logistics support team:

  • Company: Guangzhou Mizi Trading Co., Ltd.

  • Email: service@noctivra.com

  • Service Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+8)